1. Purpose and scope
These Terms of Service (the “Terms”) govern the use of the Mealzy mobile application, the coach space and this website (together, the “Service”), published by Shaping Digital Generation FZCO (Trade License No. 63159, Dubai Integrated Economic Zones Authority). They apply to anyone who uses the Service.
2. Acceptance of the Terms
Using the Service implies full acceptance of these Terms. If you do not accept them, you must stop using the Service.
3. Description of the Service
The Service provides: creation and management of recipes, meal planning on a calendar, grocery lists organised by aisle, an AI powered cooking assistant (the “AI Chef”), calorie and macro targets, fitness and nutrition programs, and follow-up by a coach who invited you. Some features require a paid plan.
4. Paid plans
Paid plans are billed monthly or yearly, or as a one-time payment (“Lifetime”). Payments made on the web are processed by Stripe. Purchases made in the mobile application are processed by the App Store (Apple) or Google Play. Monthly and yearly plans renew automatically until cancelled.
Prices are displayed in euros (EUR) or in UAE dirhams (AED), taxes included; prices in AED include UAE VAT (5%) where applicable. In the app stores, prices are shown in the currency of your store account. The plan and the price that apply are shown before you pay.
Statement descriptor: charges on your bank statement appear as “Shaping Digital Generation” or “Mealzy”. Purchases made in an app store appear under the name of the store.
5. Cancellation
You can cancel a subscription at any time: from your profile for a payment made on the web, or from your App Store or Google Play subscription settings for a purchase made in the application. Cancellation takes effect at the end of the current billing period. The “Lifetime” purchase is a one-time payment and does not renew.
6. Refunds
Refunds are described in our Refund Policy, which forms part of these Terms.
7. Liability disclaimer (AI Chef)
Recipes and suggestions generated by the AI Chef are provided for information only and do not constitute medical, nutritional or dietary advice. You remain solely responsible for checking allergens, checking that ingredients are safe and making sure dishes match your dietary restrictions. Shaping Digital Generation is not liable for any allergic reaction, health issue or dietary problem arising from the use of AI generated recipes. Always consult a qualified healthcare professional for medical or nutritional guidance.
8. Coaching
A coach can follow you only after you accept their invitation with a code. From then on, the coach can see your profile, your targets, your meal plan and your weight history, set your targets, assign a program and plan meals for you. You can end the follow-up at any time from the application.
Coaches are independent professionals. Their advice is their own, and Shaping Digital Generation is not responsible for it.
9. Intellectual property
All elements of the Service (brand, logos, editorial content, interface) are the property of Shaping Digital Generation or its partners. Recipes created by users remain the property of their authors. When you make a recipe or a grocery list public, you allow Mealzy to show it to other users until you make it private again.
10. Personal data
The processing of personal data is described in our Privacy Policy, incorporated here by reference.
11. Changes to the Terms
Shaping Digital Generation may change these Terms at any time. Changes take effect when they are published in the Service. Continuing to use the Service after publication means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the United Arab Emirates and, where applicable, the specific regulations of the Dubai Integrated Economic Zones Authority (DIEZ) under which Shaping Digital Generation FZCO is licensed. Any dispute arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, except where the Free Zone regulations designate the DIFC Courts. The language of dispute resolution is English.